center3’s Privacy Notice

center3 has established this privacy notice for the handling of personal data of (business) customers and it is our objective to provide excellent service to all our customers. This privacy notice is formulated in accordance with the Personal Data Protection Law in the Kingdom of Saudi Arabia to give you an explanation of the Personal Data Protection Law and your rights as an individual under this law, and to help you understand the nature of data we collect from you and how this data will be treated by center3. This privacy notice applies to all sectors and business units in center3. All center3’s staff, contractors, and vendors working either on a permanent or temporary basis are obliged to follow the outlined standards.

  • Why We Collect and Use Your Personal Data:

    The data we gather about you, as well as the methods employed to collect it, may differ based on the products and services you utilize and subscribe to, your usage patterns of these products and services, and your interactions with us. This applies even if you're not a customer of center3, encompassing data acquired from third parties with explicit permission to share it with us.

  • The Legal Basis for Processing Your Personal Data Could Be:

    At center3, we will only process your Personal Data if we have a legal basis to do so. This includes:
    • Contractual: to fulfil our service obligations to you.
    • Legitimate interest: for activities such as certain types of marketing, preventing fraud and ensuring network and information security.
    • Consent: for other activities such as information, sales & certain types of marketing.
    • Legal obligation: to comply with government requirements including but not limited to, national security and protection of public health.
    • Public Interest: for processing based on public entities requests or for public interest purposes e.g. Awareness messages.

  • The Purposes of this Data Collection Include but Not Limited To:

    • Enabling us to develop, enhance, market, and/or deliver products and services to our customers.
    • Enabling and supporting our operation and systems to ensure continuity and quality of our services and provide accurate billing and enable us to process payments for products and services.
    • Understanding your needs as a customer and your eligibility for products and services and recommend products and services that would be relevant to you.
    • Communicating new products and services launched.
    • Resolving any queries or complaints you may have and allows us to provide you with a personalized customer experience across all our channels.
    • Provide reports to third parties and/or our enterprise clients where such reports don’t contain any Personal Data about you or any data that may identify you as a person in accordance with the KSA PDPL and the Regulations.
    • For credit checks in certain scenarios e.g., when contracting for any new products or services, and we sometimes supplement the data we collect about you with data from other sources to assess the accuracy of the data that we hold e.g., data from governmental entities.
    • For fraud prevention where we process your traffic data to protect against and detect fraud, to protect and detect misuse or damage to our networks, to recover debts, or to trace those who owe us money resulting from the use of our services.
    • In addition, center3 may work with other entities to ensure quality of service is provided. If your Personal Data is disclosed to these entities, it shall be restricted to the purposes specified in this Privacy Notice for which you have provided explicit consent.

  • The main types of Personal Data we collect from you and use include:

    • Data required when registering with our services (such as name, e-mail address, address, phone number, date of birth, nationality, gender).
    • Data required for you to use of our services, websites, or mobile apps (such as cookies and usage data).
    • Data exchanged during communications with you (such as customer support requests and feedback from you).
    • Device data for product recommendations and solving technical complaints (such as Device ID).
    • Data required to improve operational services and resolve network-related complaints (such as customer location data).

  • We may collect personal data in different ways, including:

    • Product and Services: When you register, use, or sign a contract to become our customer and use one of our products or services.
    • Direct Interactions: When you complete a form and send it to us via our website, mobile apps, by email, post, or via a phone call to our call center. This includes any Personal Data you provide to us when making an inquiry or taking part in a promotion.
    • Social Media Interactions: Any posts and interactions you have directly with us on social media channels.
    • Browsing: Data about how you are using our website, including the date and time of your visit, the type of internet browser you use, and how you were referred to our website.
    • Web Surveys: Our online web surveys enable us to gather specific data regarding issues such as your feedback on the look and feel of our website and mobile apps. Additionally, we may also request data on several elements of our customer service. Your feedback is vital, and appreciated and enables us to enhance the quality of customer service we provide. The provision of your name and other details is optional.
    • Telecommunication Network: When you use center3 networks.

  • How Long We Store Your Personal Data:

    Your Personal Data is retained only for the duration necessary to fulfil its intended purposes and meet legal, regulatory, accounting, or reporting obligations. center3 ensure Personal Data deletion after this necessary duration and avoid collecting third- party Personal Data unless required by law.

  • Data Protection and Disclosure:

    • We take the protection of your data very seriously and will employ appropriate organizational and technical data protection and security measures and procedures, including internal audit, external audit, training of staff and contractors on privacy, and reporting to our audit and data governance steering committees and regulatory authorities, to safeguard your data from any unauthorized disclosure or processing.
    • center3 always maintain the privacy and confidentiality of all Personal Data collected. Such data may only be disclosed or shared when approved and required by law, or when we believe that such action is necessary or desirable to provide products and services, or technical support and according to the Why We Collect and Use Your Personal Data section.
    • center3 does not rent, sell, exchange, or transfer your Personal Data to third parties outside of center3 or partner companies without your permission unless it is collected without identifiers on an aggregated basis for analytical purposes, studies, reports with adherence to Personal Data protection acts and regulations in the Kingdom of Saudi Arabia. Additionally, we may share your Personal Data with trusted third parties who assist in operating our website, conducting our business, or providing services to you, provided they commit to maintaining its confidentiality.
    • Except for cases of extreme necessity to preserve the life or health of an individual, their vital interests or to prevent, examine, or treat an infection, center3 may not transfer Personal Data outside the Kingdom or disclose it to a party outside the Kingdom, unless this is in implementation of an obligation under a convention to which the Kingdom of Saudi Arabia is a party, or to serve the interests of the Kingdom of Saudi Arabia.
      • For security purposes.
      • To implement another law.
      • To meet judicial requirements.
      • To protect public health or safety.

  • Your Customer Rights:

    As a customer, you have the following rights at any time in accordance with the KSA PDPL and Regulations; unless there are legal, regulatory, or judicial restrictions that prevent this:
    • The right to be informed: You have the right to know and be informed about our contact details, the specific reasons for collecting your Personal Data, the methods used for Personal Data collection, and whether this collected Personal Data will be shared with third parties.
    • The right to access: You have the right to access your Personal Data held by center3.
    • The right to obtain a copy: You have the right to obtain a copy of your Personal Data held by center3.
    • The right to request rectification: You can request the correction or update of any incomplete, inaccurate, or outdated Personal Data that center3 has collected from you.
    • The right to request erasure: You have the right to request the deletion of your Personal Data collected by center3. This can be due to various reasons, such as you are withdrawing your consent for data collection or the data no longer serving its initial purpose. However, please note that center3 may retain such data in accordance with applicable laws and regulations.
    • The right to object and withdraw your consent: You have the right to revoke your consent, block marketing calls, or stop receiving promotional messages by contacting ([email protected]) or through center3 account.
    Please note that the provision of Personal Data is a pre-contractual requirement. Therefore, failure to complete Personal Data collection as required by center3 will impact provision of the requested services. This might include termination of requested services. In addition, center3 is committed to ensuring that you are properly informed about your rights and has established dedicated channels for you to exercise them effectively.
    Moreover, center3 aims to address all requests or complaints within 30 days and maintain records of all interactions.
    If you believe any of your Personal Data is inaccurate or incomplete wish to exercise any of these rights or have any privacy-related inquiries, please don't hesitate to contact us using the provided contact details below in the section: “Contact us with your questions and comments”.

  • Your Customer Rights:

    center3 uses cookies and similar technologies to improve your experience on our website. A cookie is a small file that is placed on your computer’s hard drive. Its function includes:
    • Keeping you signed in.
    • Necessary for the operation of the website.
    • Understanding how you use our website and mobile apps.

  • Changes to this Privacy Notice:

    To ensure that we continue to offer the best possible experience and the highest level of protection to you, we reserve the right to update the Privacy notice as and when necessary and appropriate. For example, in compliance with new laws. Any update to this privacy notice will be available here. We therefore recommend you check it periodically. This version was last updated on (March 6, 2024).

  • Contact Us with Your Questions and Comments:

    In case of any questions, comments, or complaints or wish to exercise your rights regarding the processing of personal data, you can reach us via, email ([email protected]), social media, or through the center3 portal.
    The competent supervisory authority for center3 activities is the Communications, Space and Technology Commission (CST).

  • Links to Other Websites:

    Our website and mobile apps may contain links to third party sites, which may be subject to separate privacy policies. These sites are not under our control, and we are not responsible for their own privacy policies.